There are so many intelligent and articulate people covering the hard-hitting
issues in our country these days, that I felt it was my duty to cover the
rather inconsequential bullshit that tends to make up the vast majority of
our lives. Actually, I'll just be griping a lot which, if you weren't aware,
doubles as a synonym for complaining, and as a descriptor for
a sharp pain in the bowels.

Wednesday, January 29, 2014

The Postal Service

United States Postal Service within Chicago is known to be bad. Within Wicker Park it is known to be perhaps worse. Whether you're hitting the regular stop or actually need to pick up a package/certified mail that they will pretend they attempted delivery on. I mean, I get it, a little bit. Take the winter we're having: it's cold enough outside I could see not wanting to walk about stuffing mailboxes. But it is your job, and if you're not going to do it, please don't pretend you did it so that I am forced to come down to a hole in the wall at unlisted hours and pray that I will be given what's been bought and paid for. Or, in the case of certified mail, when I'm finally able to get to the facility after guessing at their hours, I'm quite sure they'll tell me I need a slip designating my mail is there, which was never delivered in the first place and I'm only relying on the sender's tracking notification that it was in fact delivered. Delivered how, where, and in what capacity exactly?

It's like Catch-22 meets 1984 in some ways. All of these hoops are thrown at your to discourage and dishearten. This is why people are so angry at the post office. In turn, postal employees have to deal with already angry customers. But I have to say, they don't generally improve the situation. There's a lot of the "this is what is stated" type of speak, rather than any actual thought or questioning of the system, certainly not in any way that might assist a postal customer.

Comcast could give these guys a run for their money of course. I tried to cancel my Internet service—which is somehow something that cannot be done on the Internet—and had to call four different times with varying hold rates. Representatives told me they would see what they could do and yet, on the fourth call, the woman I dealt with was able to directly close my account. Same number, same phone tree, same bullshit. The first time I had the wrong 800 number (even though it was listed on their site to use for cancellation purposes) and when I asked to be transferred they said they couldn't do it and that I should just call the new number. Wait, a cable TV and Internet company doesn't have the ability to connect me to another part of their own business via telephone? Do these guys do phone service too? Lest it not be clear I am joking, I know they do phone service.

But these are all just minor aggravations, things put in your way to discourage you. Don't be discouraged. Take the hard line. Follow through. It's mail and Internet service today, but trust me, allowing three or so corporations to dominate an industry isn't doing us any favors. This is nothing new, but a reminder here or there never hurts.


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